Shipping policy
Delivery — United Kingdom
We deliver to all mainland UK addresses, including Scotland, Wales, and Northern Ireland. We do not currently ship outside the United Kingdom.
All VitaMonth packs are designed to fit through a standard UK letterbox (no signature required, no missed delivery cards).
Delivery is free on all UK orders. There are no delivery charges at any price point.
Dispatch & Delivery Timeframe
Your VitaMonth subscription is processed monthly based on your individual subscription renewal date.
Following each successful monthly renewal, your personalised supplement pack will be prepared and dispatched for delivery.
You will receive a dispatch confirmation email when your pack has been sent.
Most orders arrive within 2–3 working days of dispatch.
Missed or Failed Deliveries
Because our packs are designed to fit through your letterbox, a failed delivery should be rare. If your pack does not arrive within 7 working days of your dispatch confirmation email, please contact us at information@vitamonth.uk and we will investigate with our courier and arrange a replacement or refund as appropriate.
Damaged Goods
If your pack arrives damaged, please contact us at information@vitamonth.uk within 14 days of receipt with a description and photograph of the damage. We will arrange a replacement or full refund at no cost to you.
Subscription Billing & Dispatch Dates
Your subscription renews automatically each month on the same date as your original subscription order.
Your payment is taken automatically on your monthly renewal date. Your pack is then prepared and dispatched following your renewal.
Your exact renewal and upcoming order dates can be viewed through your VitaMonth account.
If you need to make changes to your subscription, we recommend doing so before your next scheduled renewal date.
Your Right to Cancel
You have the right to cancel your subscription at any time. You may also cancel any individual order within 14 calendar days of receiving it (your statutory cooling-off period under the Consumer Contracts Regulations 2013).
To exercise your right to cancel, contact us at information@vitamonth.uk or visit your account page. Please see our [Refund Policy] for full details of how cancellations and refunds are handled, including the hygiene exemption that applies to opened supplement packs.
Contact
VITAMONTH LIMITED 2/3, 48 West George Street, Glasgow, G2 1BP Company No. SC834432 Email: information@vitamonth.uk